Privacy Policy

Introduction

Zenfold Laundry Hub ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data.

Information We Collect

When you interact with us through Facebook Messenger, we may collect the following information:

• Facebook Messenger profile name — to identify you when you message our business page.
• Messages sent to the business page — to respond to your inquiries, take orders, and provide customer support.
• Phone number — when voluntarily provided by you for order creation and communication purposes.

How We Use Your Information

The information we collect is used solely for the following purposes:

• Customer service — responding to your questions, providing information about our services, and assisting with your laundry needs.
• Order management — creating and tracking your laundry orders, including drop-off service requests.

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

Data Storage and Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your data is stored securely and access is restricted to authorized personnel who need it to perform their duties.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy. When your data is no longer needed, we will securely delete or anonymize it.

Your Rights

In accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to:

• Access your personal information that we hold.
• Correct any inaccurate or incomplete data.
• Request deletion of your personal information, subject to applicable laws and legitimate business needs.
• Object to the processing of your personal data under certain circumstances.

Third-Party Services

Our website and services may integrate with Facebook Messenger (operated by Meta Platforms, Inc.). When you interact with us through Messenger, Facebook's own privacy policies also apply. We encourage you to review Meta's Privacy Policy for more information on how they handle your data.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us through our Facebook page.